You may also open the XML file and search for the extension’s name. You can verify the timestamp of the file (the “Date Modified”) to check whether the entitlement file has been updated or not. Windows: C:\ProgramData\Adobe\Extension Manager CC\Configuration\Entitlement\
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Mac OS: /Library/Application Support/Adobe/Extension Manager CC/Configuration/Entitlement/
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The entitlement file can be found in one of the following locations depending on your machine:
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Check the entitlement file on your machineĪfter you acquire extensions on the Exchange portal, the entitlement file in your computer should get updated automatically. Ensure that you have signed in to Exchange portal and Creative Cloud with the same Adobe accountĮxtensions acquired on the Exchange portal are synced with the Creative Cloud and added to your application only if you sign in to the Exchange portal and the Creative Cloud using the same Adobe account.
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For help troubleshooting XD plugin installations, see this article. NOTE: Though the steps below have been given for installation issues, most of these are applicable for uninstallation issues as well.Ī note on Adobe XD: The procedures below do not apply to Adobe XD plugins, which are not listed on the Exchange. Please follow the steps below in sequence until the extension is successfully installed.